Prayog Wellness www.prayogwellness.com Effective Date: February 7, 2026 | Last Updated: February 7, 2026

1. Introduction

Welcome to Prayog Wellness (“we”, “our”, or “us”). We are a wellness coaching and consulting business based in the United Arab Emirates (UAE), operating through our website www.prayogwellness.com.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us via WhatsApp, email, or any other channel.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

  • Full name and contact details (phone number, email address)
  • Health and wellness goals shared during consultations or coaching sessions
  • Messages and communications sent to us via WhatsApp, email, or contact forms
  • Payment information (processed securely through third-party payment providers)
  • Any other information you voluntarily share with us

2.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited on our website and time spent on each page
  • Referring URLs and device information
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide, manage, and improve our wellness coaching and consulting services
  • To communicate with you about your programs, appointments, and inquiries
  • To send you updates, wellness tips, and promotional content (with your consent)
  • To send WhatsApp messages for appointment reminders, program updates, and follow-ups
  • To process payments and manage billing
  • To comply with legal obligations under UAE law
  • To improve the functionality and content of our website
  • To respond to your questions, feedback, and support requests

4. WhatsApp Communication

Prayog Wellness uses WhatsApp Business to communicate with clients and leads. By providing your WhatsApp number and engaging with us on WhatsApp, you consent to receiving messages from us including:

  • Appointment confirmations and reminders
  • Program information and updates
  • Wellness tips and follow-up messages
  • Promotional offers (only with your explicit consent)

We use the WhatsApp Business Platform (Meta) and automated messaging tools to manage communications at scale. Your WhatsApp number and message history may be stored and processed by Meta Platforms, Inc. in accordance with their Privacy Policy (www.whatsapp.com/legal/privacy-policy).

You may opt out of WhatsApp communications at any time by replying “STOP” or notifying us directly.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • With trusted service providers who assist in operating our website and delivering our services (e.g., payment processors, email platforms, CRM tools), who are bound by confidentiality obligations
  • With Meta Platforms / WhatsApp Business API for the purpose of delivering WhatsApp communications
  • With Google LLC for calendar, sheets, or drive services used in our operations
  • When required by UAE law, court order, or government authority
  • In the event of a business merger, acquisition, or sale of assets

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable UAE laws and regulations. When your data is no longer needed, we will securely delete or anonymize it.

Client health and wellness records are retained for a minimum of 5 years in accordance with UAE health services guidelines.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing cookies: Used to track and display relevant advertisements

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data transmitted through our website
  • Restricted access to personal data on a need-to-know basis
  • Secure storage of client records and communications

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Under applicable UAE data protection regulations, you have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data, subject to legal obligations
  • Right to restriction: Request that we limit how we use your data
  • Right to withdraw consent: Withdraw consent for marketing or WhatsApp communications at any time

To exercise any of these rights, please contact us using the details in Section 11.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Prayog Wellness Website: www.prayogwellness.com WhatsApp: +971 50 559 5442 UAE

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.